Troubleshooting

Topic	Replies	Views	Activity
Solution for Mech-Viz / Mech-Vision (Version 1.x.x) Fails to Start After Windows Update mech-viz , mech-vision Issue Even with the dongle inserted, Mech-Viz, Mech-Vision (version 1.x.x), and Mech-DLK (versions earlier than 2.6) cannot start normally. Cause A Windows security update (KB5077181) released by Microsoft on February 11 causes the dongle driver to malfunction. Click here to view the post. In the…	2	277	February 27, 2026
About the Troubleshooting category	0	952	May 12, 2023
IPC Troubleshooting Manual ipc	0	1158	January 16, 2025
What should I do if the software popup becomes unresponsive and cannot be closed after the 2.0 dongle is removed for some time?	0	632	November 14, 2024
Laser profiler: sensor head with low version firmware connected to controller with higher version firmware could not be used lnx	0	756	October 28, 2024
Mech-Eye 3D Laser Profiler: Improper Cable Installation	0	652	September 12, 2024
Unable to select robot model	0	726	May 17, 2024
Solution: Using Mech-Viz collision detection, the project run completed without reporting collisions with the scene, but the real robot collided, and the planning history also collided	0	1108	October 7, 2023
Solutions for white screen issues when viewing point clouds or on Mech-Viz, Mech-Eye Viewer main interface, or for 3D ROI display errors about OpenGL	0	1223	August 18, 2023
How to resolve the "Expiration date passed" pop-up when opening the software? software	0	947	August 18, 2023
When the software starts, how to resolve the Error38 pop-up window? What should be done when the usb-dongle is locked?	0	1726	August 18, 2023
Troubleshooting for unavailable communication features in Mech-Vision/Mech-Viz robot-communication-configuration	0	1451	January 10, 2024
Cannot open Mech-Center, "Unpickling Error: invalid load key, '\x00'" error in python	0	1705	January 10, 2024
Troubleshooting Mech-Center: "No module named 'xxxxx'" error	0	1411	January 10, 2024
Troubleshooting guidance for camera connection problems camera , troubleshooting , camera-communication	0	2849	June 14, 2023
Abnormal running time of Mech-Vision and solution mech-vision , running-time	0	1060	September 28, 2023
Troubleshooting Mech-Vision: Fixing “Insufficient Virtual Memory” Error	0	1186	October 11, 2023
Troubleshooting Mech-Eye Viewer: Unable to Open in Unique Configurations	0	1161	July 6, 2023
Inaccurate picking: Troubleshooting methods for robots	0	1127	September 21, 2023
Main causes and solutions for camera disconnections camera , camera-communication	0	1862	June 15, 2023

Solution for Mech-Viz / Mech-Vision (Version 1.x.x) Fails to Start After Windows Update

mech-viz , mech-vision

Issue Even with the dongle inserted, Mech-Viz, Mech-Vision (version 1.x.x), and Mech-DLK (versions earlier than 2.6) cannot start normally. Cause A Windows security update (KB5077181) released by Microsoft on February 11 causes the dongle driver to malfunction. Click here to view the post. In the…