This topic lists issues encountered in the field with Mech-Eye 3D Laser Profiler, including cable hot swapping, poor contact, and ungrounded cables, of which solutions are provided.
Solutions
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Verify whether the hardware is grounded properly. For grounding methods, refer to the user manual.
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Check if the cables are installed properly, referring to the cable installation guide. It is recommended that the entire camera system be powered off, the connection between the sensor head and the controller be inspected and secured, and power be restored afterwards.
On-site Issues
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The data quality in Profile Mode is satisfactory, but vertical stripes appear in the intensity image and depth map in Scan Mode.
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Abnormal profiles
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Camera connection error: invalid intrinsic parameters
