Mech-Mind Software Suite Setup Installation Failed

Q&A
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1

I tried to download the calibration software on mechmind website but met with an error code while installing it

fff598814f60d7c62f55f147eca9863
fff598814f60d7c62f55f147eca98631920×1080 373 KB

9d55cd1577031d9afad3c457a6788a06
9d55cd1577031d9afad3c457a6788a06870×543 48.2 KB

2

Troubleshooting Procedure

Please refer to the following procedure: Installation Guide

  1. Obtain a new installer and check its integrity, then try the installation again.

    • If the issue is resolved, the troubleshooting is completed.
    • Otherwise, proceed to step 2.

  2. Find the folder “{180DA015-BC2A-4262-928A-D312B20D9977}v7.40.4997.501” under the directory “C:\ProgramData\Package Cache”.

    • If the issue is resolved, the troubleshooting is completed.
    • Otherwise, proceed to step 3.

  3. Right-click the installer and select “Run as administrator” to reinstall.

    • If the issue is resolved, the troubleshooting is completed.
    • Otherwise, proceed to step 4.

  4. Try the installation again after the other Wizard finishes installation or after the Windows system upgrade completes.

    • If the issue is resolved, the troubleshooting is completed.
    • Otherwise, proceed to step 5.

  5. Restart your IPC or computer and try the installation again.

    • If the issue is resolved, the troubleshooting is completed.

If the problem still exists, click the “installation log” link in the Finish window to collect installation logs and send them to Technical Support.