Why can't I obtain a depth image from Mech-Eye Viewer?

Q&A
1

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The content displayed in the Depth Map window is as shown in the figure, but the 2D image appears normal.

2

The problem of occasional occurrence of the issue in the NANO camera and its possible causes and solutions are as follows:

Solution: Power off the camera, disconnect the power source, and wait for about 30 seconds before powering it back on.

Reasons:

  1. Unstable power supply: Check if the camera is using an adapter; usually, an adapter power supply is more stable compared to the power supply from the guide rail.

  2. Camera sharing power interface with other high-power devices: When other devices start suddenly, the camera’s power supply may decrease abruptly, leading to the shutdown of the optical machine controller. It is recommended to start high-power devices first and then the camera.

  3. Check if the power supply is grounded: If the power supply is not grounded, it can also result in unstable power supply.