Imaging time too long: troubleshooting and optimization (Hardware)

For the latest information, see the documentation.


During camera usage, if the image capture time is excessively long. You can troubleshoot using the following methods.

Hardware Troubleshooting

  • Check if the camera indicator lights indicate normal status.

  • Investigate the camera communication network cable: Inspect the network cable for any damage or bends, and check for poor connections at both ends of the cable. Try replacing the cable and observe if the issue improves after replacement.

  • Investigate the network environment for anomalies: We recommend operating the camera in a gigabit network environment. Check if the network port indicators are functioning properly (on the IPC, router, or switch). If necessary, establish a direct connection between the camera and the IPC to eliminate interference from the router or switch.

  • The image below displays the transmission speeds of the camera in hundred-megabit and gigabit network environments.

    • Ethernet cable: Check if the cable is Gigabit; examine the cable labeling. Cables labeled as CAT5E are hundred-megabit cables, while cables labeled as CAT6 or CAT5E are Gigabit cables.
    • Router or switch: If there are routers or switches in the setup, inspect the back (or bottom, or side) of the device’s casing to find the location of the label sticker. Check if it indicates Gigabit. If it doesn’t support Gigabit, consider replacing it with a Gigabit-capable device.
    • Network card: Check if the network card of the industrial computer needs an update. Right-click on “My Computer” - select “Manage” - choose “Device Manager” - select the problematic network card under “Network Adapters” - click “Update Driver” - in the pop-up window, select “Search automatically for updated driver software” and follow the prompts to download and install the update.

II. Software Troubleshooting

For software-related troubleshooting, you can refer to the following two articles: