Mech-Vision software reports an alarm requesting an empty depth map when taking photos. What could be the reason for this, and how can it be resolved?

  • Software version (Mech-Vision 1.6.2, Mech-Eye Viewer 2.0.2).

  • Camera model and firmware version:Pro M Enhanced 2.0.2.

  • ETH is the method of taking photos, with a working distance of 1.5 meters.

  • Question description

  • Problem description
    When taking a photo, there is a request for the depth map that returns empty, and the camera will take another photo. The second time, it returns to normal.

2023-05-13.log (1.4 MB)

Occasionally there might be just a 2D image without a depth map when capturing images, which could be due to unstable network connections.

See here for specific troubleshooting steps: