How to troubleshoot the problem of point cloud loss?

SW: Mech-Eye Viewer 2.1.0
Cam: Laser L V3, firmware 2.1.0
ETH, 2300-1600mm working distance;


the point cloud loss occurs from last month, and the loss region has slightly changed.

  1. Please check the parameter group, especially for 3D explosure configuration.
  2. You can also read the article https://community.mech-mind.com/t/optimize-defective-point-clouds-how-to-minimize-the-multipath-effect/212 for more advice to improve image quality of reflective objects.
  3. Installation environemnt could influence the image effect, please refer to maintenance guidance to keep the camera lens clear.